Frequently Asked Questions
Everything you need to know about your next big break.
How do I know which cue weight is right for me?
Most professional pool cues range between 18 and 21 ounces. Beginners often prefer a heavier cue (20-21oz) for stability, while advanced players often opt for lighter cues (18-19oz) for better cue ball control.
What is your return policy on pool cues?
We offer a 30-day satisfaction guarantee. Cues must be in original, unplayed condition with the chalk-free tip and original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship our premium billiard supplies worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How should I store my cue to prevent warping?
Always store your cue in a hard case or on a vertical cue rack in a climate-controlled environment. Avoid leaning it against a wall or leaving it in a hot car, as extreme temperatures and pressure cause wood to warp.
Are the cues shipped pre-chalked?
No, all our cues are shipped with 'naked' tips to ensure they are brand new and unused. We include a complimentary cube of professional-grade chalk with every cue purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for higher-end professional cues.